FAQS for merchandise on MikaraReid.com
Q // THE ITEM I WANT IS “SOLD OUT”. WILL YOU BE RESTOCKING IT?
A // We know how annoying it can be when you go to purchase an item and you see the item is sold out. Our most popular items sell out very quickly; and although we cannot guarantee that once an item is sold out it will be restocked, we do often restock old favorites. If you would like to be notified once the product becomes available again, add your email address to the “sign up” box at the top of the site.
Q // What forms of payment do you accept?
A // We accept Visa, MasterCard, Discover, American Express.
Q // Can I modify or cancel my order?
A // Because we want to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
Q // How do I check on the status of my order?
A // Confirmations are sent via email automatically once an order and payment are received. You can also login to your account to check the status of your order thereafter.
Q // How long will it take before my order is shipped?
A // Please allow 1-2 business days for your order to be processed and shipped out.
Q // What shipping options do you offer?
A // We ship anywhere in the world using USPS Priority Mail and USPS Express Priority Mail. This service allows us to offer fast standard delivery in 3-5 business days and express delivery in 1-3 business days depending on order processing time and the distance of the shipping address from our distribution center in New Jersey.
Q // How do I track my package after it has been shipped?
A // As soon as your package is shipped, you will receive an email notification confirming the shipment. The email will provide you with the tracking number for your package. You may track your purchase using the tracking number here.
WAIT! I RECEIVED THE WRONG ITEM?
It’s very rare, but mistakes do happen. If you believe you received an incorrect item, please take a picture and email us at byMikaraReid@gmail.com ASAP so we can rectify the issue for you immediately.
I SENT BACK MY ORDER TO YOU BY REJECTING THE DELIVERY?
In the event your package is refused by you at the time of delivery or returned due to an “un-deliverable” address, a 20% restocking fee will be deducted from your refund.
Feel Free to email customer service: firstname.lastname@example.org.